Following the Welsh Government’s announcement today, Denbighshire Leisure Ltd wants to reassure customers that each of our facilities will fully comply with the latest guidelines to be implemented from 26th December. 

From the outset of the pandemic, safety of customers and staff has been our highest priority and this will continue to be the case; in addition to our focus on providing customers with same excellent experiences they have become accustomed to.  Once new guidelines are implemented, we will monitor customer feedback, and should we need to introduce any extra safety measures at times of peak periods, we will let you know.  We will also keep everyone updated around any changes in advice and guidance from Welsh Government as and when this becomes available.

The following safety measures will be introduced at our facilities from Sunday 26th December:

  • Leisure Centres (including attractions) will return to social distancing principles, and we request all customers to respect this.  Customers will be encouraged to make use of the sanitising stations throughout the centres, and our staff will continue with enhanced cleaning regimes. Customers will also need to wear facemasks whilst in the centres, apart from when exercising.  At the current time, we will not be introducing a booking system for fitness suites. This will remain under review.
  • Our restaurants and cafes will be reintroducing table service, social distancing principles and reintroducing the recording of customer contact information. We will also be following the guidance from Welsh Government on the ‘rule of 6’ per booking and requiring customers to wear masks when they are moving around the restaurant.  Our food and beverage facilities will of course continue with their enhanced cleaning regimes. 
  • After careful consideration, and in line with other theatres in the region, Rhyl Pavilion’s pantomime performances from Boxing Day until New Year’s Eve will be cancelled.  The logistics of applying the ‘rule of 6’ and also adhering to social distancing within the auditorium is sadly not feasible.  The Box Office will contact all ticket holders to arrange a refund or exchange.  Pantomime customers will be prioritised and we ask you to bear with us until you are called by one of our team.

The panto programme is running as advertised until Christmas Eve, and tickets are still available

Despite the challenges of the pandemic, Denbighshire Leisure Ltd and its entire workforce, has remained resilient, positive and absolutely determined to continue providing the best possible customer experiences.  Since reopening, we have been delighted with the positive feedback received from customers and by the confidence they have shown in us.  We are looking forward to 2022 and will rise to any challenges it brings.

We wish you all a very Happy Christmas and a safe New Year. #WeAreDenbighshireLeisure